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    The $3.7 Trillion Impact: Why Customer Experience Is Now the Primary Revenue Driver

    Every CCO knows the feeling. Customer satisfaction scores plateau despite increased investment in service technology. Contact center metrics improve, yet revenue growth stagnates. Somewhere between...

    Michael Dietze
    Michael Dietze
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    AI Records Retention for Wealth Management Firms: Navigating the Dual-Registrant Compliance Challenge

    If your wealth management firm has an affiliated FINRA-registered broker-dealer, your AI retention problem is harder than what most compliance teams have scoped. I say that based on what I see in...

    Mark Aklian
    Mark Aklian
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    The $4.3 Million Technology Blind Spot: What Traditional Due Diligence Misses

    The Deal Looks Clean. The Technology Rarely Is. Private equity deal activity rebounded sharply in 2025. Global buyout dealmaking value reached nearly $1.8 trillion, a 20 percent increase over 2024...

    John Manganiello
    John Manganiello
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    The $3.7 Trillion Impact: Why Customer Experience Is Now the Primary Revenue Driver

    AI Records Retention for Wealth Management Firms: Navigating the Dual-Registrant Compliance Challenge

    The $4.3 Million Technology Blind Spot: What Traditional Due Diligence Misses

    Accelerate Partners Thought Leadership

    Mark Aklian

    Posts by Mark Aklian:

    Mark is a seasoned cybersecurity leader and practitioner with over two decades of experience building and leading technology and security programs across the financial services and technology sectors. As the founder of Silver Oak Cyber and Chief Information Security Officer at Chiri, he helps organizations navigate cyber risk, AI security, and governance with a pragmatic, business-driven approach. Previously, Mark served as COO of Global Information Security at Point72 and held senior security leadership roles at Bank of America and other global institutions. Today, Mark focuses on the intersection of cybersecurity and artificial intelligence, guiding companies on managing AI sprawl, securing private LLMs, and aligning innovation with responsible governance. His pragmatic, business-driven approach makes him a trusted advisor to boards, CEOs, and CISOs navigating the next wave of digital risk.