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    2026 CX Trends: AI, Personalization, and the Future of Customer Engagement

    The customer experience function entered 2026 carrying a paradox. Investment in AI-powered CX tools is at record levels, yet a striking 83% of consumers still believe their experiences should be...

    Michael Dietze
    Michael Dietze
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    The Rise of the Trusted Advisor to Trusted Advisor Model

    Why the Future of the Channel Belongs to Collaborators, Not Consolidators For years, the channel has romanticized the idea of the “trusted advisor” the lone expert with deep client relationships,...

    JP Panzica
    JP Panzica
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    Technology as Value Driver: Quantifying IT Assets in Enterprise Valuation

    The Asset You Cannot See Is the One Defining Your Multiple Something fundamental has shifted in how enterprise value is constructed. In 1975, intangible assets, including intellectual property, data,...

    John Manganiello
    John Manganiello
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    2026 CX Trends: AI, Personalization, and the Future of Customer Engagement

    The Rise of the Trusted Advisor to Trusted Advisor Model

    Technology as Value Driver: Quantifying IT Assets in Enterprise Valuation

    Accelerate Partners Thought Leadership

    Michael Dietze

    Posts by Michael Dietze:

    Michael Dietze is a Managing Partner at Accelerate Partners, bringing over 25 years of experience as a performance-focused operating executive in managed IT, cloud, and cybersecurity solutions. As a supplier-agnostic trusted advisor, he guides Accelerate Partners' clients through the evolving technology landscape, ensuring they receive solutions that perfectly align with their budget and goals.  Most recently, Mike served as VP of Channel Sales at Thrive and Director of Channel Alliances at TierPoint, showcasing his deep understanding of leading technology providers. He has a proven track record as a former Sales Leader for private equity-backed managed service and data center providers. Mike's excellent negotiating skills ensure his clients gain access to the best-in-class technology that drives real business outcomes and maximizes ROI. His expertise spans Managed IT, Cybersecurity, Cloud Computing, M365/Azure, Financial Services, Private Equity Advisory, and Governance, Risk, and Compliance.