The quarterly board meeting approaches. The technology agenda item looms, scheduled for 45 minutes...
2026 CX Trends: AI, Personalization, and the Future of Customer Engagement
The customer experience function entered 2026 carrying a paradox. Investment in AI-powered CX tools is at record levels, yet a striking 83% of consumers still believe their experiences should be...
Michael Dietze
The Rise of the Trusted Advisor to Trusted Advisor Model
Why the Future of the Channel Belongs to Collaborators, Not Consolidators For years, the channel has romanticized the idea of the “trusted advisor” the lone expert with deep client relationships,...
JP Panzica
Technology as Value Driver: Quantifying IT Assets in Enterprise Valuation
The Asset You Cannot See Is the One Defining Your Multiple Something fundamental has shifted in how enterprise value is constructed. In 1975, intangible assets, including intellectual property, data,...
John Manganiello
Posts about TEM:
16 min read.
From Cost Center to Strategic Asset: The CFO's Framework for Technology Expense Transformation
The conversation happens in every boardroom. The CEO asks about technology investments supporting...
The executive steering committee approves the Technology Expense Management initiative with clear...
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Every CFO knows the feeling. Technology costs keep rising, invoices flood in from dozens of...