Every CCO (Chief Customer Officer) knows the feeling. Customer satisfaction scores plateau despite...
.jpeg?width=700&height=400&name=CX-technology-procurement-advisory_Center_1542698539%20(1).jpeg)
The $3.7 Trillion Impact: Why Customer Experience Is Now the Primary Revenue Driver
Every CCO (Chief Customer Officer) knows the feeling. Customer satisfaction scores plateau despite increased investment in service technology. Contact center metrics improve, yet revenue growth...
Michael Dietze
AI Records Retention for Wealth Management Firms: Navigating the Dual-Registrant Compliance Challenge
If your wealth management firm has an affiliated FINRA-registered broker-dealer, your AI retention problem is harder than what most compliance teams have scoped. I say that based on what I see in...
Mark Aklian
The $4.3 Million Technology Blind Spot: What Traditional Due Diligence Misses
The Deal Looks Clean. The Technology Rarely Is. Private equity deal activity rebounded sharply in 2025. Global buyout dealmaking value reached nearly $1.8 trillion, a 20 percent increase over 2024...
John Manganiello
Posts about CX: